Services
An entrepreneur, a salesperson by nature and an engineer by method, I design and install the AI and automation systems that turn service excellence into a system: from the first request to the appointment, then to the sale and to repeat business. I work with B2B companies and premium businesses where the relationship carries the buying decision.
The division of labour is simple. Your salesperson keeps the relationship and the negotiation. The system takes the first reply within minutes, the qualification, the booking, the follow-ups that never lapse, the tracking of each case and the handover at the right moment, with the context carried from one channel to the next. It does not replace your salespeople: it hands them prospects who are reachable, qualified and ready to talk.
The flagship system: Lead-to-Attended-Appointment
From an unknown prospect to an appointment that actually takes place. The system answers the inbound request, qualifies, offers a slot, briefs the salesperson, confirms, follows up when the prospect goes quiet and records the outcome. A request left waiting too long is escalated to a person. Tracked metrics: time to first reply, contact rate, share of qualified requests, next step accepted, lost requests.
How does an engagement run?
- The Strategic Preview simulates the system on your own case, with clearly labelled fictitious data and no connection to your information systems. It leads to a decision workshop and is reserved for situations where what we both learn justifies the effort.
- Baseline & Blueprint maps your real journey: volumes, delays, channels, owners, leak points, risks, metrics. You know where prospects are lost before committing to any build. Delivered with a firm quote.
- The Productised Pilot puts a first link into production, on live requests. Fixed scope, fixed price, written acceptance criteria, team training. One pilot addresses one bottleneck in the pipeline.
- The Managed System keeps it running: monitoring, failure tracking, control of the response times we committed to, performance reporting, bounded optimisation. It runs on procedures rather than on my memory alone, within a defined scope.
- Expansion adds a further pipeline stage, a second system or a second site, once the first has proven itself.
Each stage in detail, the metrics I commit to and the work I turn down: the method.
Guardrails
- A person keeps the final say on every sensitive decision: commitments, pricing, disputes.
- Direct metrics are promised; business effects (sales, margin, loyalty) are observed, never promised without defensible causality.
- Your CRM and information systems stay in place during a first pilot.
What does it cost?
I do not publish prices: every system is quoted after scoping. Baseline & Blueprint sets that quote; the pilot is sold at a fixed price and scope, known before we start.
Get in touch
Email anthony@anthonydalin.com or describe your situation. I answer personally. Other ways to reach me: the contact page.