Who I am
A salesperson by nature. An engineer by method.
I have more than ten years of sales and customer experience with demanding clientele. Today I use AI and automation to turn service excellence into systems: every request handled with speed, context and consistency, without depending on the memory, energy or availability of a single person. People keep what matters: judgement, the relationship, advice, sensitive decisions.
The salesperson
Ten years and more of sales, advice and client relationships with demanding clientele: wealth management, an independent advisory firm, private banking, retail banking with a premium portfolio, the world of high-end motorcycles. What those years taught me does not fit in a list of positions: what a demanding client expects at every touchpoint, how trust is built, what good handling looks like and what poor handling costs.
The engineer
Trained in industrial engineering, three years through apprenticeship (2012-2015): methods and continuous improvement on a railway maintenance line, then project management in defence on an international tender. The discipline: observe a process, measure, remove friction, standardise, build a system that holds without its author.
I think in systems: speed of execution, friction removal, orchestration, feedback loops. AI is not a career change. It is the current toolkit of that combination.
The entrepreneur
From the start, alongside salaried work: e-commerce, freelance copywriting, business development for early-stage tech projects. Today a full-time entrepreneur: I design, install and operate AI and automation systems for businesses whose service carries a standard of excellence. This website is one of them. The assistant that answers you here, in writing and by voice, runs on a system I designed and operate every day.
What I do for a business
A business already pays to generate demand. I make sure that demand does not lose value once it arrives: an immediate reply, an understanding of the context, qualification, the next step, a handover at the right moment, follow-up, memory, measurement. AI, automations, the CRM, agents, voice or forms are its components, never a catalogue: the client buys a result and one coherent system.
Where I'm based, and on what terms
Marseille, France. Work is mostly remote; I travel for scoping and key reviews. Terms are set during scoping, depending on the scale of the project. I do not publish prices: every system is quoted after scoping.
Where my practice stands
No client results are published yet. I show the systems I have built and operate myself, and I document my builds in public.
→ My services and how an engagement runs · My full background
Contact
Email anthony@anthonydalin.com, I read and answer personally. A conversation is a few lines away.